Type of Appointment: Full-Time, Probationary

Collective Bargaining Unit: California State University Employees Union (CSUEU) - Unit 9

Job Classification: Operating Systems Analyst III

Anticipated Hiring Range: $100,000 - $135,000 Annually 

Work Schedule: Monday - Friday, 8:00 a.m. - 5:00 p.m.

Work Location Type: Remote Work Eligible* 

*Although this position will primarily work in a remote capacity, there will be a requirement to report to campus for monthly department meetings, quarterly division meetings, and occasionally to meet campus work needs.  Wherever possible, 1-2 days of prior notice will be provided for on-campus requirements.

THE DEPARTMENT

The Cloud and Support Services department provides central technology support for the design, development, security and maintenance of campus-wide computing infrastructure, including: email, web services, intranet services, directory services, account management for technology access, as well as various server operating system environments and databases, including UNIX, Linux and Windows for the support of campus applications such as PeopleSoft, Canvas, Office 365, AWS, Oracle, and network management.

DUTIES AND RESPONSIBILITIES

Operating Systems and Application Support:

Ensure operating system software is properly installed, tested, and tuned to maximize operating efficiency. Examples of typical work activities include:

• Develop and implement plans for fully Integrated systems, including operating systems, network systems, database systems, and applications in VMware and AWS
• Develop plans, schedules, documentation, and requirements for the installation and maintenance of new and/or revised software.
• Install, configure, and tune operating systems software for optimal performance.
• Provide escalated technical support to Cal Poly Pomona and IT division staff, as assigned. Duties may include providing both on-site and telephone support for the resolution of operating systems and applications, as required.
• Prepare reports summarizing departmental technical activities.
• Incumbent may be required to respond to inquiries from staff outside of normal business hours to support campus operations.

Scripting and Programming:

Customize and upgrade operating and related systems to meet ongoing user needs. Examples of typical work activities include:

• Plan and implement modifications and upgrades to system configuration to improve utilization based on analysis of application and production requirements
• Develop scripts and programs using Perl, Shell, and other programming languages to automate central and critical campus services, storage administration, and user management tasks.
• Document operations procedures installation methodologies, and modifications
• Maintain campus Identity Management framework and related scripts. Implement new features and functions at management's request.

Performance and Security Monitoring:

Evaluate the level of systems operation and recommend measures to improve overall performance and security. Examples of typical work activities include:

• Conduct analytical studies of system processing time and resource capacity, measuring system performance against predetermined or standard benchmarks (e.g., operating time, error rates, and types)
• Determine system compatibility and performance and impact of integration with new systems or upgrades
• Provide security analysis for enterprise-level server systems
• Develop and carry out appropriate periodic maintenance procedures, diagnose and correct errors, maintain appropriate records, and produce and carry out specified change control processes.
• Monitor security bulletins for software in use in the server environment
• Assess the criticality of security patches and make recommendations to management as to the potential impact of the related vulnerability.
• Develop server hardening standards based on CIS templates.

Architecture and Design Review:

Provide an architecture and design review of new and existing products and projects as requested by management. Examples of typical work include:

• Assess the system’s ability to integrate into existing infrastructure
• Evaluate the security of the system
• Determine the ongoing supportability and viability of the system

QUALIFICATIONS

To enter this classification, a basic foundation of knowledge and skills in operating systems programs, maintenance, and systems administration features is a prerequisite. This foundation would normally be obtained through a bachelor’s degree, preferably in computer science, mathematics, or a related technical field, or equivalent technical training and/or experience. Foundation knowledge and skills for the Operating Systems Analyst include a working knowledge of the assigned computer operating systems, systems analysis, and systems-level programming.

Incumbents at the expert level work almost completely independently on the most complex problems and work assignments. They possess an advanced and comprehensive knowledge of the technical specialty and a working knowledge of related specialties and are able to apply this extensive expertise as a generalist or specialist. Experts are proactive and understand problems from broad, interactive perspectives and are able to develop solutions that combine information and ideas in new, unprecedented ways. Incumbents at this level are capable of leading teams and implementation efforts for assigned projects using advanced communication and listening skills. 

• Ability to support Red Hat Enterprise Linux 8 and compatible distributions such as Rocky and Alma Linux
• Ability to automate basic tasks in common shell scripting languages such as bash as well as more complex scripting tasks in languages such as Perl or Python.
• Knowledge of modern operating system theory and operation, especially Linux and Windows; knowledge of modern programming languages, including Java, C, Linux-based scripting languages, SQL; knowledge of networking technologies, including TCP/IP, DNS, DHCP, routing, and firewall configuration and operation
• Ability to debug complex technical problems with modern computer operating systems, applications, and networks.
• Ability to work in a server environment consisting of hundreds of servers, including understanding the concepts around managing that many servers, implementing and conforming to deployment standards, and troubleshooting issues that span multiple systems providing varying services.
• Ability to implement and support Linux-based authentication and SSO platforms, including LDAP, Kerberos, RADIUS, and Shibboleth
• Knowledge of and ability to troubleshoot SSO authentication protocols, including SAML, CAS, and OIDC.
• Ability to manage, implement, and troubleshoot MFA services, including Duo.
• Ability to interact with others and to communicate technical information to both technical and non-technical users.
• Ability to manage AWS infrastructure, including Elastic Load Balancers, EC2 instances, Auto Scaling Groups, and supporting technologies.
• Knowledge of internal operating system technology, computer operations and hardware, and network communications theory.
• Ability to use, implement, and manage performance monitoring software and interpret results to make recommendations about system performance.
• Ability to perform preventative and remedial maintenance to the operating system(s).
• Ability to interface/integrate campus-defined operating system(s) with software and other systems.
• Ability to evaluate existing and proposed systems and recommend upgrades and/or modifications.
• Knowledge of applications programming techniques and procedures.
• Understanding of job control and production procedures with an ability to troubleshoot and isolate production problems and application code.
• Ability to research and survey new products and/or releases, such as productivity tools.
• Ability to establish and document operations procedures.
• Knowledge of network operating system and network architecture, configuration, and protocols.
• Knowledge of client-server technologies.

PREFERRED EXPERIENCE

• Certifications in AWS
• Certifications in Linux
• Master’s degree in computer science
• Experience working in an academic environment
• Experience with the following:
  • Amazon Web Services
  • LDAP, preferably OpenLDAP
  • Security/authorization/authentication, Kerberos, use of LDAP for Unix naming services
  • Solaris/ZFS
  • Automated provisioning/management, experience working in large-scale deployments with hundreds of servers.
  • Revision control systems such as subversion, git, et al.
  • MySQL/Postgresql
  • SMTP, virus/spam scanning
  • PHP
  • Samba/Dfs/Windows file sharing

Equity, Diversity, and Inclusion

At Cal Poly Pomona, we are committed to the urgent and ongoing work of creating and sustaining an inclusive campus where all students, faculty, and staff are welcomed, respected and can flourish to achieve their dreams of success.  

We believe diversity strengthens community. Cal Poly Pomona proudly holds designations as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI). In 2022, the campus launched the Black Thriving Initiative recognizing that Cal Poly Pomona’s future as a university must be linked to the success of its Black community.

More information about our campus initiatives can be found on the Office of Inclusive Excellence’s website. 

Out of State Work

The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California.   The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to https://calstate.policystat.com/policy/10899725/latest/.

Background Check

Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to https://calstate.policystat.com/policy/13813878/latest/.

CSU Classification

This position is part of the CSUEU bargaining unit, the CSU Classification Standards for this position are located on the following site, https://www.calstate.edu/csu-system/careers/compensation/Pages/Classification-Standards.aspx. The CSU Salary Schedule is located on the following site: https://www.calstate.edu/csu-system/careers/compensation/Pages/salary-schedule-documents.aspx. The classification salary range for this position, according to the respective skill level, is a minimum of $7,371 and a maximum of $14,274 per month. Please refer back to the anticipated hiring range for the appropriate salary rate for this particular position.

Employment Eligibility Verification

Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  For more information, go to https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Conflict of Interest (Include this verbiage when the position being recruited has been designated as covered by the Conflict of Interest Code)

This position is a “designated position” in the California State University’s Conflict of Interest Code.  The successful candidate accepting this position is required to file financial interest disclosure forms subject to state regulations.  For more information, go to https://www.cpp.edu/eoda-hr/departments/hrpar/coi.shtml.   

Child Abuse/Neglect Reporting Act (CANRA) (Include this verbiage when the Mandated Reporter box in the position description is checked)

The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/.

Security & Fire Safety 

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: https://www.cpp.edu/pdfs/annual_security_report.pdf and https://www.cpp.edu/housing/documents/fire_safety_report.pdf.

Pay Transparency Nondiscrimination

As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.  For more information, see the Pay Transparency Nondiscrimination Provision poster.

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu. For more information, go to Employment Notices.

Equal Employment Opportunity

Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status.  We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement.

Other Notices

For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page.