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Director, Facilities Business Services

Apply now Job no: 534320
Work type: Management (MPP)
Location: Pomona
Categories: MPP, Administrative, At-Will, Full Time

Type of Appointment: Full-time, Management Personnel Plan (MPP II)

Anticipated Salary Range: $130,000 - $140,000 annually (Commensurate with qualifications and experience)

Benefits Include: (15) Paid Holidays, (24) Paid Vacation Days, CSU Benefits Summary 

Recruitment Closing Date: Open Until Filled

Next Application Review Date: January 16, 2024


REQUIRED- All candidates must submit the following:

  • Application
  • Cover letter
  • Resume or CV
  • Three (3) References



Facilities Planning and Management (FP&M) serves as the lead organization for planning, developing, and maintaining the campus' natural and built environments in support of the university’s mission. The department seeks to preserve and enhance CPP’s history, aesthetics, physical assets, and natural ecosystems through coordinated planning, design, and construction of buildings, roads, infrastructure, landscaping and other physical improvements. As an advocate on behalf of the university and its auxiliaries, FPM strives to provide facilities that meet scope, budget, operational needs and functional requirements. FPM is comprised of approximately 200 facilities professionals (FTE) that also provides maintenance services including custodial services, landscaping, recycling, building and mechanical trades, energy and utility management, fleet and auto services.  

The workforce is culturally diverse and multilingual. Its composition includes full time staff throughout FPM who are also earning their degrees and many whom have graduated from Cal Poly Pomona. The staff includes licensed architects and engineers, accountants, planners, project managers, administrative staff, carpenters, plumbers, locksmiths, painters, electricians, landscape architects, computer technicians, custodians and other building and mechanical trade technicians. 



  • The Facilities Business Services Director will apply a "team leader/coach” approach, with a service-oriented win-win attitude, strong technical skills and communication skills, both written and oral. Promotes and projects a positive attitude, a quality customer service philosophy in the department, and leads by example. Conducts performance evaluations, counsels’ staff on job functions and attendance, and deals with personnel issues. Communicates effectively to ensure that all staff are kept current and aware of new materials, methods, equipment, safety, and regulations in their particular field. Keeps abreast of improvements in area of responsibility. Prepares, justifies and recommends operational budget criteria and is responsible for monitoring expenditures of said budget. Assists in the preparation of capital improvements and deferred maintenance projects. Responsible for evaluating strategic initiatives and/or options in improving operation reliability, efficiency, and cost effectiveness.
  • The incumbent provides direction and supervision to approximately 13 employees by building competence through effecting coaching, performance management and mentoring. They will directly manage four staff members and two managers, provide feedback, and prepare and deliver performance reviews. The incumbent will create an environment in which employees are recognized for their accomplishments and contributions to the success of the facilities team. Responsibilities will include budget development and ongoing financial planning to insure that facilities priorities are met. The incumbent will also direct changes and improvements in work methods and develop performance standards for in-house Facilities Management employees.  
  • The Facilities Business Services Director will maintain the fiscal integrity of the Facilities Planning and Management’s (FP&M) resources through the management of the department’s funds, programs, and projects. Provides direction, management, and leadership in the administrative, business planning, accounting and budgeting functions for FP&M. In conjunction with the Senior AVP the incumbent will oversee and direct the department’s financial operation in accordance with the guidelines established by generally accepted accounting principles: Integrated California State University Administrative Manual (ICSUAM), and California State University (CSU) practices and guidelines, and ensures the maintenance of internal financial controls. Oversees and coordinates the preparation of the annual FP&M budget of approximately $12 million. Provides assistance and coordination with the Campus Budget Office on all fiscal reporting and payments for a $300 million campus construction program including oversight for the capital project control systems. Manages and audits the department’s procurement card purchases. Estimates and justifies current and future revenues. Coordinates the application of finance, accounting, billing and audit procedures. Provides strategic consultation and representation to the Senior AVP, Directors, Managers, and Supervisors on financial issues, including financial analysis and projections, cost identification and allocation, revenue and expense analysis, management information analysis, reports and recommendations. Prepares timely, useful and accurate financial reports for the Senior AVP and management team.  
  • In conjunction with the Senior AVP the Facilities Business Services Director will oversee the administrative operations, including purchasing and procurement operations, accounting functions, and Human Resources and Payroll related functions. Working in collaboration with campus departments the incumbent will represent FP&M in all administrative matters, ensure appropriate funding deadlines are met, and seek to maintain open communication with all departments. The incumbent will serve on the Division’s Partnership for Improvement team and be responsible for the quality initiatives within FP&M. This position will develop tools to be used for programs and services, evaluations, provide information analysis and direct collection of evaluation data and work closely with the Senior AVP, Directors, Managers, Supervisors, and staff. The incumbent will execute surveys to internal and external customers to evaluate and improve quality of business processes and client services. Organizes and facilitates regularly schedules training with Directors and staff as needed to educate and implement quality improvement strategy. The incumbent will also have the responsibility for all information systems within FP&M and provide strategic leadership in this area. Quality Initiatives and Information systems for FP&M.  
  • The Facilities Business Services Director oversees the activities of the Facilities, Customer Service Department including providing guidance to the Customer Support and Workflow Manager and Administration Manager to help them with providing feedback and preparing and delivering performance reviews; the evaluation of specific performance indicators, both financial and operational, and facilitates changes to rectify problems and ensures the delivery of quality services to the campus. Plans necessary activities and programs that support the overall department goals and objectives. Integrates and implements policies and procedure for the FP&M Administrative Service work teams. Helps designs and prepare productivity reports for the Customer Service activities and conducts focus group meetings with key Managers, Supervisors, and staff for the purpose of discussing new policies, reviewing existing methods and developing more efficient procedures.  
  • Works closely with Customer Service in the development of tools to measure customer feedback about the quality of services being provided by FP&M. Takes that information and disseminates it to the Directors, Managers and Supervisors for each business unit. Provides regular feedback to customers and develops regular customer service reports for the Senior AVP and management team. The incumbent will also manage the FP&M website responsibilities.
  • The Facilities Business Services Director is responsible for the strategic budget model that assess existing budget models and assumptions, recommending appropriate staffing levels, and provides key calculations for meeting bond covenants and future debt needs. This requires direct responsibility for purchase orders and reconciling all accounts with the PeopleSoft financial system. Serves as the departments’ liaisons to University Financial Services, Budget Services, Procurement, and other fiscal related matters.  



  • Bachelor’s Degree in a field complementary to the technical skills (particularly financial) required for the position (such as business administration, finance, accounting, etc.) or any combination of education and experience needed to perform the position duties. 
  • Valid California Driver’s License and insurance  
  • Two (2) years of experience of progressively lead/supervisory/management of staff preferably within a university business environment.
  • Three (3) years related accounting, or financial experience (including reconciliations) and using online financial systems and databases, with exposure to a variety of funding sources and allocations.   
  • Five (5) years of progressively responsible technical, analytical, and administrative experience, preferably within in university business environment.
  • The incumbent must have excellent interpersonal skills, superior writing skills, and the ability to present informational matter to all levels of staff and management in the campus community. 



  • Graduate business degree  



Out of State Work

The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California.   The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to


Background Check

Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to


Employment Eligibility Verification

Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  For more information, go to


Conflict of Interest

This position is a “designated position” in the California State University’s Conflict of Interest Code.  The successful candidate accepting this position is required to file financial interest disclosure forms subject to state regulations.  For more information, go to   


Outside Employment Disclosure

Executive and Management Plan Personnel employees must disclose all current outside employment at the time of hire as a precondition of hire and at the following times after hire: annually in July, within 30 days of accepting outside employment, and upon their manager’s request.  For more information, go to   


Child Abuse/Neglect Reporting Act (CANRA) 

The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at


Security & Fire Safety 

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: and


Pay Transparency Nondiscrimination

As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.  For more information, see the Pay Transparency Nondiscrimination Provision poster.


Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at For more information, go to Employment Notices.


Equal Employment Opportunity

Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status.  We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement.


Other Notices

For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page.

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