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Bronco Advising Center Advisor

Apply now Job no: 535388
Work type: Staff
Location: Pomona
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, On-site (work in-person at business location)

Type of Appointment: Full-Time, Probationary

Collective Bargaining Unit: Academic Professionals of California – Unit 4

Job Classification: SSP II

Anticipated Hiring Amount: $4,610 per month

Work Hours: Monday – Friday 8:00 am-5:00 pm



The Bronco Advising Center (BAC) provides timely and integrated informational, transactional, and general academic services for students and the campus community through walk-in, email, virtual, and phone service requests. The BAC provides general advice on general education requirements, University policies, and semester conversion. It also houses the Undeclared Advising, CA Promise, and Student Success Ambassador programs. The BAC offers services related to academic advising, general class registration, financial aid and scholarships, outreach, admissions, and student accounting to assist students in achieving their academic goals and completing processes related to their university enrollment.



Student Advising

  • Provide timely, focused advising to all students to ensure they stay on track to graduation and successfully navigate university policies and procedures to meet their academic and career goals. In advising students, utilize a combination of high­level analytical and interpersonal skills and independent judgment when developing effective and creative solutions to student problems.
  • Work with students (and parents, when appropriate) using strong communication skills to explain complex university policies, identify student needs, and provide direction in helping students obtain resources and navigate challenges.
  • Collaborate with a broad range of institutional partners that include associate deans, department chairs, faculty and staff, Office of Student Success, University Advising, Registrar's Office, Office of Financial Aid & Scholarships, and supplemental advising programs (e.g., Athletics, Kellogg Honors College, Student Support & Equity Programs, CA Promise) to provide support to students, as well as provide appropriate referral to university resources (e.g., Care Center, CAPS, DRC, Veteran's Resource Center).
  • Use advising technology tools, including PeopleSoft (BroncoDirect), Degree Progress Report, Transfer Credit Report, CPP Connect, CPP Connect's Planner, OnBase, Registrar's Office Forms, Change of Major Guide, and semester conversion tools to advise students and educate them on academic planning.
  • Interpret and apply policies and procedures to provide students and families with appropriate guidance, information, and transactional and referral services related to the academic and enrollment services offices. Accurately assess the students' and other visitors' needs and concerns and provide timely and efficient service. Provide step-by-step instructions to empower students to better utilize online self-service in navigating the policies and processes of the University.
  • Provide accurate, timely, and effective referrals to academic advisors within the Bronco Advising Center and/or Colleges and specialist staff in enrollment offices and other key campus departments, which will require maintaining cooperative working relationships with faculty, staff, and others. Follow up to ensure that the student's needs were met.
  • Attend and participate in professional development training offered by the University and professional organizations. Maintain current knowledge of academic, admission, and registration policies and procedures.
  • Utilize a holistic and integrated approach.
  • Be prepared and able to serve students in various modalities. Be able to work in a hybrid environment, align with the CPP Telecommuting Program principles and practices, and the specific Academic Affairs standards of excellence and divisional values.

Student Success Coaching

  • Build relationships with students quickly to proactively work to improve student experience, engagement with coaching, and success.
  • Build trusting relationships with a diverse student population by delivering personalized, constructive, engaging, motivating, and informative coaching sessions.
  • Coach students on developing a plan to achieve their academic and career goals by assessing values/goals, needs, and obstacles.
  • Maintain accurate student information in CPP Connect.
  • Using CPP Connect, contact and schedule coaching sessions with students as needed.
  • Manage confidential information and provide accurate, direct feedback to management to foster continuous improvement of the student experience.
  • Project, assess, and report on student likelihood to retain.
  • Progress through a coaching training program at the expected pace in order to grow and learn as a coaching professional.
  • Attend regular project team meetings.
  • Contribute as both an individual coach and a team member in order to further the University's mission.
  • Outreach to students who need timely interventions or advice to continue making progress degree through campaigns using CPP Connect.
  • Represent the Office of Student Success and Bronco Advising Center at university events, workshops, presentations, etc.



  • Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.
  • A master's degree in a job‑related field may be substituted for one year of professional experience.
  • Two (2) years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. 
  • Working knowledge of the practices, procedures, and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior. 
  • Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze, and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multi-sexed and multi‑aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions, and programs of the campus to which assigned, demonstrated ability to make decisions and carry through actions having implications with regard to other programs or service areas Services Office.   


Preferred Qualifications

  • A bachelor's degree (preferably in student personnel, counseling, psychology, or a related field).
  • At least two years of progressively responsible work experience in academic advising, teaching, or student services.
  • Knowledge of critical issues impacting higher education, deep commitment to educational equity and student success, and skill in working effectively with multiple and diverse constituencies to create and sustain positive learning experiences for students. Excellent interpersonal, public speaking, and written communication skills. Strong organizational skills, high energy and flexibility, and the ability to handle multiple assignments, manage time effectively, and work independently and as part of a coordinated team.
  • Computer literacy in Windows and Microsoft Office. Technology savvy.
  • Experience in academic advising, teaching, and/or counseling; experience working with low-income and diverse student populations; proficiency in PeopleSoft, and Microsoft applications.
  • Ability to juggle multiple tasks at once while remaining composed.
  • Ability to retain and utilize large amounts of detailed information and quickly access and utilize additional information in the moment.
  • Strong verbal & written communication skills, including phone and in-person, emails, texts, etc.
  • Demonstrated ability to work independently, meet deadlines, and handle and prioritize simultaneous requests.
  • A self-starter who advocates for themselves.
  • Excellent interpersonal communication skills.
  • Creative and analytical thinker with strong problem-solving skills.
  • Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
  • Ability to exercise independent judgment.
  • Ability to cultivate strong interpersonal customer and co-worker relationships and work effectively cross-functionally.
  • Ability to read and interpret complex information, talk with customers, and listen attentively.
  • Must protect the confidentiality of student personal information and comply with the Family Educational Rights and Privacy Act (FERPA).
  • Must comply with all university procedures and policies.


Out of State Work

The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU's mission is to prepare educated, responsible individuals to contribute to California's schools, economy, culture, and future. As an agency of the State of California, the CSU's business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. See policy at 


Background Check

Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to


Employment Eligibility Verification

Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at


Child Abuse/Neglect Reporting Act (CANRA)

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at


Security & Fire Safety

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: and


Pay Transparency Nondiscrimination

As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster.


CSU Classification

This position is part of the CSUEU bargaining unit, the CSU Classification Standards for this position are located on the following site, The CSU Salary Schedule is located on the following site: The classification salary range for this position according to the respective skill level is minimum $4,610 and maximum $6,556 per month. Please refer back to the anticipated hiring range for the appropriate salary rate for this particular position.


Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at More information is available at:



Cal Poly Pomona is an Equal Opportunity Employer. The University subscribes to the pay transparency nondiscrimination provision and all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status. More information is available at: and at


Other Notices

For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices  web page.


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Applications close: Pacific Standard Time

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