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Native American Student Retention Coordinator

Apply now Job no: 535463
Work type: Staff
Location: Pomona
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services

Type of Appointment: Full-Time, Probationary 

Job Classification: Student Services Professional III 

Anticipated Hiring Range: $5,025 - $5,736 per month ($60,300 - $68,832 annually) 

Work Hours: Monday - Friday, 8am - 5pm

Recruitment Closing Date: Open until filled



About the Center for Transformative, Retention, Equity and Empowerment

Cultural retention centers on college campuses make a powerful difference in student learning and retention and fosters an environment that promotes leadership development, critical thinking, a sense of belonging, cultural identity, and academic growth—all components for engagement in the learning process. This role will work with the Center for Transformation, Retention, Equity and Empowerment department in building and leading a standalone cultural retention center model and rooted in student success (critical learning and intersectional identity development, transformative justice, culturally relevant approaches to career readiness, coalition building, and social change).


Job Responsibilities

Student Retention & Support

  • Provide personalized one-to-one strength-based academic coaching to Native American and Indigenous students to help achieve their educational and career goals, including identifying institutional obstacles, clarifying students' goals, and fostering a commitment to graduation.
  • Enhance students' navigational capital by facilitating referrals to appropriate campus offices such as the Bronco Advising Center, Dean of Students Office, Financial Aid, Counseling & Psychological Services, and provide follow-up and advocacy to enhance their university experience as needed.
  • Utilize CPP Connect (institutional student academic information system) to schedule coaching sessions, assess student academic progress, celebrate academic milestones, and align interests with career exploration opportunities such as internships and registered campus organizations.
  • Collaborate with the CARE Center staff to refer and support students facing academic and personal challenges.
  • Partner with campus resources (e.g., campus research opportunities, study abroad programs, leadership development) to develop pathways for students' participation in high-impact programs.

Program Development, Marketing & Assessment

  • Collaborate with campus partners to design and implement programs and initiatives that support the academic success Native American and Indigenous students.
  • Provide personalized one-to-one strength-based academic coaching to Native American and Indigenous students, assisting them in identifying institutional obstacles, clarifying their goals, and fostering a commitment to graduation.
  • Develop and produce marketing materials, including newsletters, promotional materials, websites, and social media platforms, while identifying center cultural archives.
  • Identify and operationalize short- and long-term goals aligned with institutional and divisional priorities to increase the persistence, retention, and graduation rates of Native American and Indigenous students.
  • Develop an assessment process to articulate the impact of programs, services, and events aimed at increasing the persistence, retention, and graduation rates of Native American and Indigenous undergraduate students.

Program & Resource Coordination

  • Demonstrate knowledge of and adherence to State, CPP, Division, and departmental policies and procedures that impact operational activities and services.
  • Cultivate a welcoming, brave, and safe space while fostering a sense of community and belonging through center management.
  • Oversee day-to-day operations, including supervision of student staff, part-time staff, and the center.
  • Recruit, train, and evaluate student staff and part-time staff with a developmental approach.
  • Manage State, Foundation, and Philanthropic funds in collaboration with the HEERA manager, including reconciliation of monthly purchasing procurement card statements.

Department Liaison

  • Identify, build, and maintain relationships with affinity Native American and Indigenous student groups, including recognized student organizations and interest groups, to enhance student experience and promote partnerships.
  • Represent the department and/or unit through service on campus, in the community, and in professional development activities identified by the incumbent and agreed upon with the lead/supervisor.


Minimum Requirements

  • Bachelor’s degree in a related field
  • Three (3) years of progressively responsible professional student services work experience.
  • A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.
  • Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures, and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned.


Preferred Qualifications

  • Experience working with a Native American and Indigenous student community.
  • Master’s degree; preferably in student affairs, higher education administration, college student personnel, social work, counseling, or a related field.
  • The ideal candidate will be experienced, creative, compassionate, and a proven leader who has solid operational knowledge of and demonstrated, documented success in leading and managing the major elements of this portfolio through an anti-racist, student ready, and culturally relevant retention framework.
  • Highly desirable qualities include knowledge of and dedication towards best practices, as well as demonstrated leadership ability in working with a range of professional staff, faculty, parents and supporters, senior administrative colleagues, other campus constituents and external organizations.


Benefits and Total Rewards

  • Work-Life Balance - (15) Paid Holidays, Up to (24) Vacation Days, Unlimited Paid Sick Time accrual, (1) Paid Personal Holiday, and other Paid Leave Programs.
  • Premier Health Coverage - An array of health plans (HMO & PPO) that include prescription drug coverage, and Dental and Vision insurance at no cost to you and dependents.
  • Premier Pension Plan - CalPERS Retirement Plan.
  • Employee Assistance Program – Free mental health counseling, childcare/eldercare support, financial consultation, legal advice, and more.
  • Education Benefits – CSU Employee Fee Waiver Program for you and any qualifying dependent and eligibility for the Public Service Loan Forgiveness Program.
  • Employee Wellness – TREE encourages staff members to openly communicate their individual wellness needs and strategies that align with departmental capacity and University policies.  Oversight of student-center programming requires evening, night, and weekend hours. Our department offers work adjustments based on position and center needs. 
  • Professional Development Opportunities - We care and invest in the growth and development of our people. Our staff members are encouraged to look for opportunities that aligns and challenges their leadership development. 



Out of State Work

The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California.   The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to


Background Check

Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to


CSU Classification Salary Range

This position is part of the Academic Professional California (APC) bargaining unit 4. The CSU Classification Standards for this position are located on the following site: The CSU Salary Schedule is located on the following site: The classification salary range for this position according to the respective skill level is: minimum $5,025 and maximum $7,159 per month. Please refer to the anticipated hiring range for the appropriate salary rate for this particular position.


Employment Eligibility Verification

Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  For more information, go to


Child Abuse/Neglect Reporting Act (CANRA) 

The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at


Security & Fire Safety 

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: and


Pay Transparency Nondiscrimination

As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.  For more information, see the Pay Transparency Nondiscrimination Provision poster.


Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at For more information, go to Employment Notices.


Equal Employment Opportunity

Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status.  We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement.


Other Notices

For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page.

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Applications close:

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