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LMS Administrator/Application Analyst

Apply now Job no: 536861
Work type: Staff
Location: Pomona
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology, On-site (work in-person at business location)

Type of Appointment: Full-Time, Probationary

Collective Bargaining Unit: California State University Employees Union – Unit 9

Job Classification: Analyst/ Programmer

Anticipated Hiring Amount: $6,700 -$7,500 per month

Work Hours: Monday – Friday 8:00 am-5:00 pm



The mission of the Information Technology & Institutional Planning (IT&IP) Division is to provide essential technology solutions and business process leadership through collective expertise, collaboration with other divisions, and continuous learning in an effort to advance the mission of the University, enhance the student experience, and support student success.


Administrative Applications provides support and services to most non-academic departments, primarily within the Division of Student Affairs, the Division of Administrative Affairs, and the Associated Students Inc. (ASI). Support provided includes both consulting and technical services related to the search for Cloud or Campus hosted applications; assistance in the acquisition of these applications; facilitation for the implementation and configuration of applications to meet the business needs of the department; and ongoing maintenance and consulting for the enhancement or reconfiguration of applications to achieve the best use of the functionality provided by an application. In addition, this department ensures the confidentiality and security of data maintained by these applications.


This department also assists with the integration of applications with Enterprise and Campus-wide systems through the creation of reports and dashboards and the development and processing of import and export processes between department-specific applications and the central student and financial systems. In performing the duties assigned to this position, each staff member of Administrative Applications is expected to consistently demonstrate attitudes and behaviors that are in keeping with the values of the department, division, and University.



Application and System Administration and Support

  • Function as primary Learning Management System (LMS) Administrator (subject to change, depending on need). Manage the various processes associated with the LMS, including (but not limited to) settings, extensions, security, logins, accounts, upgrades, migrations, and trouble tickets.
  • Using advanced and comprehensive knowledge of applications and systems that support them, install, maintain, and support campus applications and systems.
  • Using advanced and comprehensive knowledge, perform performance analysis, periodic maintenance, diagnose, and correct complex errors.
  • Prepare reports summarizing departmental technical activities.
  • Provide third-tier technical support for complex problems to Cal Poly Pomona and IT&IP departmental staff, as assigned. Duties may include providing onsite and telephone support for resolving applications and systems.
  • Respond to inquiries from staff outside of normal business hours in support of campus operations.
  • Understand and document the use of data by supported applications and systems and data that flows out of supported applications and systems.
  • Support business users in understanding new and complex features of supported applications and systems and, using comprehensive knowledge, provide direction on the implementation of features.
  • Using knowledge of related work specialties, create innovative solutions to applications and system challenges.
  • Anticipate the impact of problems and solutions related to applications and systems.
  • Leverage substantial knowledge of applications and systems to evaluate upgrades and document breaking" changes. Create a remediation plan to address this.
  • Protects confidential and highly sensitive University administrative and personal data from incidental, intentional, or preventable loss and maintains the integrity and quality of stored data.

Application and System Leadership

  • Using demonstrated ability, lead the technical team to support implementations, upgrades, and migrations.
  • Produce technical requirements documents, project timelines, technical design documents, implementation plans, and software as assigned.
  • Work with the IT&IT Project Management office on centrally managed projects.

Document, Train, and Report

  • Teach and transfer knowledge on supported applications and systems to end users and other technical staff.
  • Provide end-user training, support, and documentation as assigned.
  • Develop software, operational procedures, and create technical documentation and training materials for colleagues and other technical department team members as assigned.
  • Develop training materials, documentation, and knowledgebase articles.
  • Prepare reports on existing applications and systems.
  • Document investigations of possible replacements for existing applications and systems.
  • Develops, performs, and complies with applicable disaster recovery plans.
  • Creates and maintains documentation regarding information systems user accounts, including staff and vendors with elevated or administrative access rights; reports access status of all users per the schedule defined by the Information Security Officer.
  • Participate in the change control process by creating and presenting change tickets to the change approval board.



  • The career level is broad and includes intermediate through senior-level positions. 
  • Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their positions. 
  • Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills.


Preferred Qualifications

  • Ability to use tools to interact with third-party APIs
  • Intermediate to expert knowledge and skill with SOL
  • Experience with IDE such as Toad, SOL Developer
  • Experience working in a university environment
  • Scripting in Perl or similar
  • Experience working with Unix/Linux operating systems
  • Demonstrate ability to work proactively and creatively in a centralized environment, with multiple functional leads and distinct operational environments.
  • Experience providing technical support work in confidential or highly sensitive environments with the
  • demonstrated ability to learn, use, and support a wide array of business applications and IT equipment.
  • Experience developing, implementing, or maintaining applications and database solutions.
  • Experience in developing and conducting IT training for both technical and non-technical users.
  • Effective communication skills and demonstrated ability to communicate with technical and non-technical users.
  • Ability to work in a collaborative environment, analyze, and make decisions using judgment and discretion.
  • Proven ability to manage competing priorities.


Out of State Work

The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU's mission is to prepare educated, responsible individuals to contribute to California's schools, economy, culture, and future. As an agency of the State of California, the CSU's business operations almost exclusively reside within California.   The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. See policy at 


Background Check

Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check).

The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. 

In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for.

For more information, go to


Employment Eligibility Verification

Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at


Child Abuse/Neglect Reporting Act (CANRA)

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at


Security & Fire Safety

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: and


Pay Transparency Nondiscrimination

As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.  For more information, see the Pay Transparency Nondiscrimination Provision poster.


CSU Classification

This position is part of the CSUEU bargaining unit, the CSU Classification Standards for this position are located on the following site, The CSU Salary Schedule is located on the following site: The classification salary range for this position according to the respective skill level is minimum $4,912 and maximum $12,124 per month. Please refer back to the anticipated hiring range for the appropriate salary rate for this particular position.


Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at More information is available at:



Cal Poly Pomona is an Equal Opportunity Employer. The University subscribes to the pay transparency nondiscrimination provision and all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status. More information is available at: and at


Other Notices

For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices  web page.

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