Job Summary

The incumbent in this position is a member of the University Housing team. In conjunction with the Executive Director, Associate Directors and other managers, staff, and students, this position assists in carrying out the mission and philosophy of University Housing. The incumbent is responsible for supporting and contributing to an atmosphere that facilitates respect, inclusion, and collaboration.

The Custodial Operations Manager serves as a member of a four-unit department within University Housing and serves as an active member of the University Housing Management Team. The Custodial Operations Manager has assigned management and full supervisory responsibilities for the daily coordination and delivery of custodial operational services which include custodial, housekeeping, conference, contract, and assigned project supervision within a residence hall and apartment physical plant of 45 building structures totaling approximately 1,572,605 square feet. In cooperation with the University’s Office of Conference & Event Planning, supervises and coordinates the delivery of daily facility, housekeeping and support services to the conference program. 

Department Summary

University Housing (UH), a unit within the Division of Student Affairs, consists of Facilities Operations, Housing Administration, Custodial Operations, Diversity and Inclusion, and Residential Student Experience. University Housing provides a premier living and learning experience for over 8800 students in residence hall and apartment-style communities. University Housing’s mission is to create a diverse and engaging experience that inspires all residents to Learn by Living.

Key Qualifications

• Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
• Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
• Ability to establish and maintain effective working relationships and communications within a diverse population, strong listening and interpretive skills, and the ability to deal positively with unexpected developments and diverse perspectives in and outside the University.
• Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
• Thorough knowledge of English grammar, spelling and punctuation.

Education and Experience

Education and Experience:

Equivalent to four years of supervisory/management experience. A minimum of two of the four years must be in direct custodial operations management. (A degree in business administration or a related field may be substituted for one year of management experience in custodial or facilities operations.)

Licenses, Certificates, Credentials:

• Possession of a valid driver’s license or the ability to obtain by date of hire.

Salary and Benefits

The anticipated hiring range for this role is $73,500 - $89,250. Note that the offer is calculated based on the background and relevant years of experience of the individual selected.

Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. 

Cal Poly

Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly’s hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit calpoly.edu.

Diversity Statement

At Cal Poly, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.

Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. Cal Poly is an equal opportunity employer. 

Supplemental Information

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter.

Cal Poly, San Luis Obispo is not a sponsoring agency for staff positions (i.e. H-1B visas).