CLASSIFICATION TITLE: Student Services Professional IB

UNION CODE: R04

TEMPORARY END DATE: This position is temporary and ends on or before June 30, 2026. Any continuation beyond June 30, 2026 is contingent upon satisfactory performance and available funding.

FT/PT: Full-time   

PAY PLAN: 12-month   

WORKPLACE TYPE: On-site (work in-person at business location)

ANTICIPATED HIRING RANGE: Starting salary upon appointment is not expected to exceed $4,482 per month

CSU CLASSIFICATION SALARY RANGE: $4,482 - $6,342

PAY BASIS: Monthly  

BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more!  See our benefits website for additional information.

CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants

SPECIAL INSTRUCTIONS TO APPLICANT:

FOR PRIORITY CONSIDERATION, applications must be received by August 27, 2025; however, the position will remain open until filled.

POSITION PURPOSE: Associated Students, Inc. (ASI) at California State University, Bakersfield seeks to assist in the protection of the rights and interests of individual students and the student body as a whole. ASI exists to provide the official voice through which students’ opinions and issues may be expressed regarding university and statewide affairs, while also providing resources and programs that encourage leadership development and broaden social, educational, political, and cultural awareness for the betterment of the students.

Under the general supervision of the ASI Executive Director, the Student-Parent Engagement Assistant provides entry-level support in delivering programs, services, and communications for students with dependents. The Assistant assists in coordinating outreach efforts, workshops, and events that promote awareness of campus and community resources. The position serves as a point of contact for basic inquiries, distributes information, maintains resource materials, and helps update relevant web content. Working collaboratively with campus departments and under established guidelines, the Assistant supports initiatives that contribute to the engagement, retention, and well-being of student-parents at CSUB and CSUB-AV.

DUTIES & RESPONSIBILITIES:

Student-Parent Programming Support

1. Support the coordination of educational workshops and programs in collaboration with ASI and other student service departments (e.g., Center for Accessibility and Essential Needs).
2. Assist in planning and scheduling events for students with dependents, including presentations and tabling during resource fairs.
3. Assist with collecting feedback from students on existing programs and share findings with supervisor to support future planning.
4. Assist with providing general information during resource fairs and other campus events.
5. Help compile informational materials for distribution at CSUB and CSUB-AV.

Communication Support

1. Respond to basic inquiries from students with dependents and refer them to appropriate campus and community services.
2. Maintain and distribute resource guides and referral materials for students with dependents.
3. Assist in the preparation of email and social media updates using approved templates.

Data Collection Support

1. Assist with gathering basic data on student-parent initiatives and support programs to be shared with ASI Board of Directors once a month.
2. Gather and organize background information on CSU and state resources related to student-parents using provided guidelines. Assist with communicating general information on resources.

Website Support

1. Assist in updating student-parent information on the department’s webpages using provided content.
2. Work with IT or communications staff to ensure accessibility and accuracy of posted resources.
3. Review web content for outdated links or missing information and notify supervisor for follow-up as needed.

REQUIRED QUALIFICATIONS:

EDUCATION & EXPERIENCE – Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or job-related field and one (1) year of recent related experience. Specialized experience during which the applicant has acquired and successfully applied the appropriate knowledge, and abilities may be substituted for the required education on a year-for-year basis. Equivalent amounts of graduate level job related education may be substituted for the required experience.

SKILLS, KNOWLEDGE & ABILITIES (SKA’s) –

• Regular and reliable attendance is required.
• Ability to understand and relay general information about campus programs and services, particularly those that support students with dependents—while adhering to established procedures.
• Awareness of the challenges faced by non-traditional students, such as student-parents, and ability to support their inclusion and success on campus.
• Knowledge and ability to support students with dependents in a higher education setting.
• Ability to assess student needs and refer them to appropriate campus resources or programs.
• Ability to apply established procedures to address common student concerns effectively.
• Ability to respond to inquiries in a helpful, respectful, and informed manner, especially in sensitive situations involving parenting or caregiving responsibilities.
• Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
• Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
• Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
• Excellent communication skills; ability to effectively communicate information in a clear and understandable manner.
• Thorough knowledge of English grammar, spelling, and punctuation.
• Ability to interpret, communicate and apply policies and procedures.
• Ability to maintain a high degree of confidentiality.
• Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
• Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
• Working knowledge of or ability to quickly learn University infrastructure.

PREFERRED QUALIFICATIONS:

• Master’s degree in educational counseling, Student Affairs, or related field.
• Demonstrated skills in an institutional/educational environment possessing a customer-oriented and service-centered attitude.

PHYSICAL DEMANDS: LIGHT WORK – involves mainly sitting, up to 25% standing or walking; lifting medium weight objects limited to 25 pounds.

ENVIRONMENTAL FACTORS: N/A

SPECIAL CONDITIONS:

SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position.

BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community.

MANDATED REPORTER: General: The person holding this position is considered a general mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017.

GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations.  State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work.

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, the CSU Bakersfield provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU Bakersfield complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

The CSU Bakersfield is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At CSU Bakersfield, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.