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Admissions Counselor

Apply now Job no: 539887
Work type: Staff
Location: Pomona
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, On-site (work in-person at business location)

Type of Appointment: Full-Time, Probationary

Collective Bargaining Unit: Academic Professionals of California – Unit 4

Job Classification: SSP II

Anticipated Hiring Amount: $4,841 per month

Work Hours: Monday – Friday 8:00am-5:00pm




The Office of Admissions is an organizational unit of the Division of Academic Affairs, which strives for excellence through a student-centered philosophy. Responsible for all undergraduate and graduate students' admissions activities and recruitment activities for international prospective students. The Office is meeting the non­resident goals of the University by promoting the image of the University, its programs, and its uniqueness both domestically and internationally. The Office is also charged with assisting with the setting and meeting of the enrollment goals of the University via strategically reviewing trends, needs, and capacity issues; planning with Deans and senior management; developing relationships with the campus and external communities; providing timely, accurate and comprehensive services to students and the campus throughout the recruitment, admission and enrollment processes.



Admissions and Counseling

  • Informs and advises all prospective students and their families on a variety of issues ranging from CSU admissions eligibility, career and major choices, and admissions possibilities.
  • Provide comprehensive advising to all prospective students and knowledgeable about all of the complexities of international and non-resident educational systems, transcripts, checklist and course equivalencies.
  • Works with prospective students and high school and community college counselors in the navigation and use of ASSIST (a computerized student-transfer information system that is the official repository of articulation for California's colleges and universities) and TES (repository for campus articulation agreements with non-California and California 4- year colleges/universities).
  • Provides the most accurate and up-to-date information available about student transfer, CalStateApply, and online resources designed to help students and their families learn about the CSU system, select a CSU campus to attend, and apply for admission.
  • Evaluates transcripts to determine admissibility and works with the PeopleSoft student information system and OnBase.
  • Provides useful information regarding potentially sensitive issues and works to achieve a satisfactory result for prospective students and on and off-campus constituencies.
  • Refers prospective students, off-site school personnel, community contacts to the appropriate office when information requests are beyond the scope of the Admissions Counselor.
  • Provides advisement on admissions procedures/policies and entrance requirements, CPP majors and academic programs, financial assistance, housing, student life, athletic programs and career opportunities.
  • Maintains a strong working knowledge of requirements and policies that pertain to CSU admissions, impaction, transfer articulation, language proficiency, residency and residency reclassification.
  • Conducts admission workshops for admitted students and campus and community partners.

Frontline Service Oversight

  • Serves as the initial point of contact in the Office of Admissions for students and families in the admissions and enrollment process.
  • Assists with receiving and processing admissions documents, including transcripts, test scores, residency documents, fee waivers, etc.
  • Maintains a broad understanding of admission, matriculation, mandatory orientation, campus housing, and enrollment practices.

Residency Support

  • Assists with determining residency for new and continuing students.  
  • Provides departmental training and updates existing and new documentation on determining applicant residency.
  • Review residency questions and policy and process questionnaires in accordance with CSU Residency policies and procedures.
  • Ensures the Director of Admissions and Coordinator of Admissions are kept abreast of all residency requirements and changes, ensuring the incoming data and Maintenance Packs do not affect residency processing.

Office of Admissions

  • Participates in all Office of Admissions, Enrollment Management & Services, and divisional staff development and staff meetings, and attends all major staff events to promote the University.
  • Conducts testing of admission systems and modifications (e.g. Cal State Apply application, Slate information/communication system, etc.)
  • Prepares and utilizes enrollment reports detailing application, admit and enrollment trends, and prospective student inquiry analysis to determine yield strategies.
  • Performs administrative and programmatic duties as assigned.  
  • Works extended hours, weekends, and evenings in support of Office of Admissions programs and services.



  • Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior. 
  • Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi‑aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.   
  • Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. 
  • A master's degree in a job‑related field may be substituted for one year of the professional experience. 
  • Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.


Preferred Qualifications

  • Knowledgeable in admission policy from large systems/colleges; CSU experience is highly preferred.
  • Must have the ability to present and articulate complex requirements and policies concerning admissions; be able to respond to in-person, telephone and electronic inquiries.



Out of State Work

The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU's mission is to prepare educated, responsible individuals to contribute to California's schools, economy, culture, and future. As an agency of the State of California, the CSU's business operations almost exclusively reside within California.   The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. See policy at 


Background Check

Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check).

The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. 

In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for.

For more information, go to


Employment Eligibility Verification

Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at


Child Abuse/Neglect Reporting Act (CANRA)

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at


Security & Fire Safety

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: and


Pay Transparency Nondiscrimination

As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.  For more information, see the Pay Transparency Nondiscrimination Provision poster.


CSU Classification

This position is part of the CSUEU bargaining unit, the CSU Classification Standards for this position are located on the following site, The CSU Salary Schedule is located on the following site: The classification salary range for this position according to the respective skill level is minimum $4,841 and maximum $6,884 per month. Please refer back to the anticipated hiring range for the appropriate salary rate for this particular position.


Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at More information is available at:



Cal Poly Pomona is an Equal Opportunity Employer. The University subscribes to the pay transparency nondiscrimination provision and all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status. More information is available at: and at


Equity, Diversity, and Inclusion

At Cal Poly Pomona, we are committed to the urgent and ongoing work of creating and sustaining an inclusive campus where all students, faculty, and staff are welcomed, respected and can flourish to achieve their dreams of success.  

We believe diversity strengthens community. Cal Poly Pomona proudly holds designations as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI). In 2022, the campus launched the Black Thriving Initiative recognizing that Cal Poly Pomona’s future as a university must be linked to the success of its Black community.

More information about our campus initiatives can be found on the Office of Inclusive Excellence’s website


Other Notices

For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices  web page.


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Applications close: Pacific Daylight Time

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