Type of Appointment: Full-Time, Management Personnel Plan (MPP I)

Anticipated Hiring Amount: $99,225 - $110,250 annually (Commensurate with experience)

Work Hours: Monday – Friday 8:00 am-5:00 pm, unless otherwise notified

Benefits Include: (15) Paid Holidays, (24) Vacation Days, Comprehensive Benefits Package 

Recruitment Closing Date: Open Until Filled

Priority Consideration Date: January 6, 2025*

*Due to the upcoming holidays and campus closures, we will begin reviewing applications and scheduling interviews in January 2025. We appreciate your patience and look forward to considering your application in the new year.

THE DEPARTMENT:

Care Services is a key component of the Campus Health and Wellbeing Cluster within the Division of Student Affairs at Cal Poly Pomona, embodying the University's commitment to holistic and preventative approaches to student wellbeing. In alignment with the University's mission and strategic goals, we are dedicated to creating a supportive space where students can flourish both academically and personally. Care Services is the first point of contact for students in distress or of concern. We connect students to essential resources, provide advocacy, and support them through crises support. Our comprehensive Basic Needs services include Health and Wellness products, education, and resources, Mental Health Support Coordination, Housing and Financial Support, Food and Clothing Resources. By offering these diverse services, we aim to empower students, normalize the seeking of support, and build a community that prioritizes care, compassion, and student success.

DUTIES AND RESPONSIBILITIES: 

Education & Outreach Administration

• Provide effective administrative leadership, supervision, and budget management for Care Services, health promotion and wellness programming, outreach, and education efforts within the Care Center and Bronco Wellness.
• Supervise full-time and student staff within the Care Center including Case Managers, Health Educators, Coordinators, and peer health educators.
• Participate in the development and implementation of goals, objectives, policies, and priorities for the areas of oversight; recommend, within program policy, appropriate service levels and resources; recommend and administers policies and procedures.
• Design, direct, and implement services including but not limited to basic needs resources and health education programs.
• Develop and standardize procedures and methods to improve and continuously monitor the efficiency and effectiveness of the areas of oversight, service delivery methods, and procedures; assess and monitor workload, administrative and support systems, and internal reporting relationships; identify opportunities for improvement and makes recommendations to the Director of Care Services.

Support and sustain a campus-wide culture of care model that identifies and assists students who are struggling to cope with the myriad complex challenges of university life.

• Participate as a back-up member of the Students of Concern Team and collaborate on action plan to address concern.
• Analyze trends in service utilization and program outcomes; develops and implements innovative care models, service delivery and prevention initiatives based on findings, in consultation and collaboration with campus stakeholders.
• Develop and provide culturally relevant training related to care services, health promotion, and student wellness.
• Establish and maintain relationships with community leaders and public/private agencies to encourage participation, stimulate interest, and coordinate campus projects with assigned programs and activities.
• Oversee grant activities and external funding opportunities related to Care Services and health promotion including developing grant proposals in conjunction with the Director of Care Services that meet funding agency requirements and priorities, writing the grant narrative and completing all required forms and documents, ensuring all reporting requirements are met, and establishing and maintaining contact with funding agency personnel and potential grant partners.
• Identify external opportunities for partnership and funding to support programs and services related to student wellbeing.
• Oversee assessment efforts for all health and wellness programming and outreach efforts.
• Implements selected recommendations for improvement and augmentation of the current services, particularly new initiatives.

Cluster & Cross-Divisional Partnerships

• Serve as Co-Chair for the university's Alcohol and other Drugs Advisory Council. Under the direction of the Vice President for Student Affairs or designee, the Alcohol and Other Drugs Advisory Council annually develops, and reviews goals, assesses the effectiveness of campus alcohol and other drugs policies and programs, and makes recommendations to the President in support of maintaining a safe, productive learning environment at Cal Poly Pomona.
• Collaborate with multiple campus stakeholders to design, implement and coordinate programs that promote health and wellness: campus leadership and innovation; programs and services that support students towards their goals of college completion; collaboration and partnerships with community and governmental agencies; and research and curriculum.
• Plans and implements publicity/marketing for all outreach, education, and programming; Collect data to demonstrate progress.

Professional Development & Other Duties as Assigned

• Stays abreast of current literature, best practices, ongoing trends, demographic changes, laws and policies that impact the diverse student body within care services, student health, and wellness.
• Research and identify current issues in higher education both locally and nationally, awareness and insight into emerging issues within student health and wellness.
• Continually assess student needs and interests, as well as remain abreast of current, model practices in the field of student affairs as it relates to identity development, student behavior; utilize relevant data, scholarship, and student development theories/models in planning and developing programs and services designed to actively foster student learning and promote students’ holistic success.
• Ensures staff have a professional development plan that incorporates and encourages best practices.
• Performs other duties as assigned incidental to the nature of the position or appropriate to the missions of the Students of Concern Team, Care Services, the Division of Student Affairs, and the university.
• Represent the department through committees, services on campus, community, and professional development identified by incumbent and agreed upon with supervisor.
• Supports the Division of Student Affairs on collaborative initiatives related to supporting and advocating for students.

QUALIFICATIONS:

• Bachelor’s degree from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related.
• Driver License, Valid and in State
• At least 2 years of experience of managing or leading staff, experience designing and implementing effective basic needs and care services programs and/or health promotion and wellness programming.
• Strong commitment to serving historically underrepresented and underserved students, low-income students, first-generation students, and other disadvantaged student communities.
• Demonstrated knowledge and experience in areas of care services, basic needs, and/or health and wellness promotion.
• Ability to understand and analyze data and research findings to help drive decision making and direction in the development of programs and services to most effectively serve students.
• Demonstrated track record of success cultivating student success initiatives addressing student equity gaps.
• Knowledge of support resources on state and federal level that impact student health and wellness.

PREFERRED EXPERIENCE: 

• Master’s degree in Higher Education, Social Work, Counseling, or related field required or any combination of education, training or experience that provides the required knowledge, skills, and ability to perform the job.
• Two years of experience managing staff and skilled professionals in a university environment.
• Experience with health education, promotion, and programming.
• Experience in a larger, complex, and diverse public higher education institution.

Equity, Diversity, and Inclusion

At Cal Poly Pomona, we are committed to the urgent and ongoing work of creating and sustaining an inclusive campus where all students, faculty, and staff are welcomed, respected and can flourish to achieve their dreams of success.  

We believe diversity strengthens community. Cal Poly Pomona proudly holds designations as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI). In 2022, the campus launched the Black Thriving Initiative recognizing that Cal Poly Pomona’s future as a university must be linked to the success of its Black community.

More information about our campus initiatives can be found on the Office of Inclusive Excellence’s website. 

Out of State Work

The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California.   The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to https://calstate.policystat.com/policy/10899725/latest/.

Background Check

Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to https://calstate.policystat.com/policy/13813878/latest/.

Employment Eligibility Verification

Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  For more information, go to https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Conflict of Interest 

This position is a “designated position” in the California State University’s Conflict of Interest Code.  The successful candidate accepting this position is required to file financial interest disclosure forms subject to state regulations.  For more information, go to https://www.cpp.edu/eoda-hr/departments/hrpar/coi.shtml.   

Outside Employment Disclosure 

Executive and Management Plan Personnel employees must disclose all current outside employment at the time of hire as a precondition of hire and at the following times after hire: annually in July, within 30 days of accepting outside employment, and upon their manager’s request.  For more information, go to https://www.cpp.edu/eoda-hr/departments/hrpar/outside-employment-disclosure.shtml.   

Child Abuse/Neglect Reporting Act (CANRA) 

The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/.

Security & Fire Safety 

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: https://www.cpp.edu/pdfs/annual_security_report.pdf and https://www.cpp.edu/housing/documents/fire_safety_report.pdf.

Pay Transparency Nondiscrimination

As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.  For more information, see the Pay Transparency Nondiscrimination Provision poster.

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu. For more information, go to Employment Notices.

Equal Employment Opportunity

Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status.  We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement.

Other Notices

For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page.